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IT Support

DeepNet's responsive IT support empowers your team with fast problem resolution and friendly customer service, giving you the freedom to focus on what matters most. Our US-based technicians are highly skilled and dedicated to their work, offering assistance on every business day and around the clock for emergencies.

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You deserve IT support that delivers a positive impact

Our primary goal is to provide your organization with exceptional IT support that maximizes the benefits of your IT systems and services. Key features of our service desk include:
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Unlimited helpdesk support from 6 a.m. to 6 p.m. PT, Monday-Friday

Unlimited emergency support, 24/7/365

Rapidly responds to and resolves issues from lockouts to cyber threats

Assistance with employee onboarding and offboarding

Tiela Chalmers
CEO, Alameda County Bar Association.
My first call was to DeepNet and within minutes they had a contingency plan. The support team tracked the attack source, cut it off before it could spread any further and then spent the next few hours transferring our backed-up data back to our servers

Delight your employees with Cybersecurity that works

Gift your employees with knowledge and best practices in seamless, IT Support & Cybersecurity.
DeepNet

A Symbiotic Relationship: Why MSPs and Clients Need Each Other in the Realm of Cybersecurity and Data Protection

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In the world of digital business, MSPs and their clients share a symbiotic bond centered on cybersecurity. With the rise in cyberattacks targeting poorly protected SMBs, MSPs have a role as digital shields, helping SMBs meet insurance criteria and enhancing their defenses. Transitioning from traditional antivirus to AI-powered XDRs offers advanced protection, solidifying the mutual benefit in their relationship.
DeepNet
August 14, 2023
DeepNet

What is identity management and access management (IAM)?

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IAM (Identity and Access Management) secures information by controlling access, enhancing user experience, and ensuring compliance. Benefits include better security, improved productivity, centralized management, and comprehensive auditing. Popular solutions include Microsoft Azure Active Directory and Okta. Managed Service Providers (MSPs) can also implement IAM for their clients.
DeepNet
August 14, 2023
DeepNet

Don’t Let a Cyberattack Keep Your Organization from Being a Force for Good

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Discover in our latest article why mission-driven SMEs are prime targets for 43% of cyberattacks and how such breaches can result in severe financial and reputational loss. Learn about crucial preventative measures and solutions like employee training and IT-as-a-service to protect your organization. Equip yourself with the knowledge to fortify your defenses and safeguard your impactful mission!
DeepNet
August 14, 2023
DeepNet

DeepNet Case Study: Minimal downtime after a cyber-attack

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Management Solution LLC chose DeepNet to ensure that they could get access to all business-critical systems and become operational after a fatal cyber-attack of their previous vendor.
DeepNet
August 14, 2023
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We’re here—or there, or wherever you are—for you

Of course, not every IT issue can be solved remotely. That’s why we have 24/7/365 Field Services engineers available to be deployed on-site for any support needs.
Read more about our onsite field services

Scale seamlessly as your team grows

Our strategic IT solutions align with your organization's objectives, allowing you to manage and operate with ease. DeepNet's cost-effective services scale up or down, depending on your needs and size, ensuring that your growing team has the support it requires.
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Increase your organization’s efficiency and productivity

By entrusting DeepNet with managing and procuring hardware, providing software and hardware licenses, onboarding and offboarding employees, and offering ongoing training and documentation, your staff can focus on their work
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with DeepNet

Trainings from the top

Keeping up with rapidly evolving technology can be challenging, but we're here to help. Every six weeks, DeepNet invites you to join a laser-focused, value-packed webinar tailored specifically for leaders & endeavoring achievers.

Our next session, 'Navigating the Unified Communication Maze: Tailored Strategies for Smarter Communications', is scheduled for
Wednesday, January 17th at 1pm (PST) - Duration: approximately 45 minutes.
Join our webinar to explore how to streamline your Unified Communications across platforms like Slack, G-suite, and Teams, tailoring them to your business's unique rhythm for improved efficiency and productivity.
Reserve your spot now